Returns & Exchanges

At EcoTools, we want you to be completely satisfied with your sustainable beauty journey, which is why we offer a 30-day window for returns on all unused products. If your purchase doesn't meet your expectations, our simple return process ensures your experience remains as eco-friendly and stress-free as possible.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package with Care

Place the unused items back in their original biodegradable packaging to ensure they are protected during transit.

3

Attach the Label

Download and print your prepaid carbon-neutral shipping label and securely affix it to the outside of your package.

4

Receive Your Refund

Once our team inspects your return at our warehouse, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing