Frequently Asked Questions

Everything you need to know about sustainable beauty and your orders.

What materials are used in EcoTools products?

We pride ourselves on using earth-friendly materials including recycled aluminum, renewable bamboo, and 100% vegan, cruelty-free synthetic bristles.

How do I clean my makeup brushes?

To extend the life of your tools, rinse bristles under lukewarm water, apply a drop of gentle cleanser, swirl on a cleaning mat, rinse, and lay flat to dry.

Do you offer international shipping?

Yes, EcoTools ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return unused items in their original packaging for a full refund.

Are your packaging materials recyclable?

Absolutely. Our packaging is made from 100% tree-free paper (70% bamboo and 30% cotton fiber) and is fully recyclable.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.